Shipping policy

Shipping Policy

At VelouraLabs, we are committed to delivering your skincare and wellness products quickly, safely, and reliably. Please review our shipping policy below for details about processing times, delivery estimates, and shipping information.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

Domestic Shipping

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

International Shipping

  • Estimated delivery: 7–21 business days

Please note that international orders may experience customs delays that are outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

  • Free shipping promotions

  • Discounted shipping on qualifying orders

Order Tracking

Once your package ships, you will receive a tracking number via email so you can monitor your delivery status in real time.

If you do not receive tracking information within a few business days, please contact our support team.

Lost or Delayed Packages

VelouraLabs is not responsible for shipping delays caused by:

  • Carriers

  • Weather conditions

  • Customs processing

  • Incorrect shipping addresses provided by customers

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is entered, please contact us immediately.

We cannot guarantee address changes once an order has been processed or shipped.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review the issue and work toward a suitable resolution.

Contact Us

For any shipping-related questions, please contact our customer support team at:

Email: support@velouralabs.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for choosing VelouraLabs.